Destination Representative / Tour Guide

Job Summary

We are seeking a proactive, well-organized, and customer-focused Destination Representative / Guide in Bishkek to coordinate and manage on-ground services for our guests. This role combinesguiding, administrative coordination, and guest support, ensuringthe highest level of service is consistently delivered.

Key Responsibilities

• Meet & Greet: Welcome guests upon arrival at theairport and assist with smooth transfers to and from the hotel.

• Excursion Coordination: Organize and leadscheduled excursions and activities, ensuring all logistics are handled efficiently.

• Customer Assistance: Serve as the main point ofcontact for guests during their stay, offering support, information, and resolving any issues promptly.

• Administrative Support: Coordinate with localsuppliers (transportation, guides, activity providers) and handle daily reporting and service documentation.

• Quality Control: Monitor the quality of servicesprovided and report any concerns to the Dubai head office.

• Emergency Handling: Be available for guests in caseof emergencies or unforeseen changes in itinerary (e.g. cancellations, delays).

• Sales Support: Promote optional tours and additional services to guests when relevant.

Requirements

• Fluency in English

• Previous experience in tourism, hospitality, or guestrelations is an advantage

• Strong organizational and multitasking skills.

• Friendly, professional, and service-oriented attitude.

• Local knowledge of Kyrgyzstan and surrounding touristattractions.

What We Offer

• Competitive local salary.

• Opportunities for growth within an international travelcompany.

• A dynamic, multicultural working environment.

• The chance to represent a leading brand and make a real impact on guest experiences.

Holiday Factory is one of the leading tour operators based in Dubai, UAE, specializing in affordable high-quality holidaypackages to a variety of international destinations. Since ourestablishment, we’ve revolutionized travel by offering dynamicand cost-effective holiday deals to a wide customer base acrossthe GCC region. Our core values center around excellentcustomer service, seamless travel experiences, and reliable on-ground operations in every destination we serve.

We are now looking for a full-time Destination Representative / Guide to join our team and ensure our customers enjoy smooth, safe, and memorable holidays.