Front Office Manager

A new modern five-star hotel, AK-KEME, is looking for an experienced and motivated Front Office Manager to join our team!

We are looking for a professional with strong leadership skills, excellent communication abilities, and a passion for providing exceptional guest service.

Key Responsibilities:

• Manage and supervise the daily operations of the Front Office department.

• Lead, motivate, and coordinate the Front Office team, including Front Desk Agents and other front office staff.

• Ensure high standards of guest service in accordance with the hotel's policies and five-star service standards.

• Oversee guest check-in and check-out procedures, reservations, room assignments, and billing processes.

• Handle guest complaints, resolve issues promptly, and ensure a high level of guest satisfaction.

• Monitor staff performance, organize training, and support the professional development of the team.

• Coordinate with other hotel departments to ensure smooth daily operations.

• Prepare operational reports, monitor department performance, and implement service improvements.

• Ensure compliance with hotel procedures, safety regulations, and internal standards.

Requirements:

• Higher education in Hospitality Management, Tourism, Business Administration, or a related field.

• Proven experience in Front Office operations, preferably in a supervisory or managerial role in a four- or five-star hotel.

• Strong leadership, organizational, and problem-solving skills.

• Excellent communication and interpersonal skills.

• Good command of English; knowledge of Russian and Kyrgyz is an advantage.

• Proficiency in MS Office and hotel management systems (PMS).

• Ability to work under pressure, make decisions, and manage multiple tasks effectively.

• Professional appearance, a guest-oriented mindset, and a strong sense of responsibility.

We Offer:

• The opportunity to work in a modern five-star hotel.

• A professional and supportive working environment.

• Opportunities for professional growth and career development.

• Free meals during working hours.

• Uniform provided.

• Competitive salary, discussed during the interview.

How to Apply:

If you are an experienced hospitality professional ready to lead a team and deliver exceptional guest experiences, we would be happy to hear from you!

Please submit your CV through HeadHunter or contact our HR department

Join the AK-KEME team and help us create outstanding guest experiences!