Medical Representative

1. Job Purpose

The Medical Representative is responsible for promoting CCL Pharmaceutical products to healthcare professionals, developing strong professional relationships with doctors, pharmacists, and other relevant healthcare stakeholders, and achieving assigned sales and business objectives.

The role requires effective territory management, regular field visits, professional product presentations, accurate reporting, and strict compliance with company policies, applicable laws, and pharmaceutical industry standards.

2. Key Responsibilities

A. Medical Promotion & Product Knowledge

• Promote assigned CCL Pharmaceutical products to doctors, pharmacists, and healthcare professionals in accordance with approved promotional materials and company guidelines.
• Develop and maintain strong knowledge of assigned products, including indications, benefits, dosage, safety information, and competitive positioning.
• Conduct professional product presentations and communicate approved scientific information effectively.
• Respond to healthcare professionals' product-related questions within the scope of approved information and escalate medical inquiries when required.
• Maintain awareness of competitor products, market developments, treatment trends, and customer needs.

B. Territory & Customer Management

• Develop and implement an effective territory coverage plan in line with business priorities.
• Conduct regular visits to assigned healthcare professionals, pharmacies, hospitals, clinics, and other relevant customers.
• Build and maintain productive professional relationships with key customers.
• Identify new business opportunities and potential customers within the assigned territory.
• Ensure appropriate frequency and quality of customer visits.
• Manage daily field activities efficiently to maximize territory coverage and business impact.

C. Sales & Business Performance

• Achieve assigned sales, prescription-generation, coverage, and other agreed KPIs.
• Monitor territory performance and identify gaps against targets.
• Support the implementation of marketing campaigns, product launches, and promotional activities.
• Provide market intelligence and customer feedback to the Regional Manager.
• Work closely with the sales and marketing team to implement agreed commercial strategies.

D. Reporting & Administration

• Prepare accurate and timely daily, weekly, and monthly activity reports.
• Maintain accurate records of customer visits, interactions, and business activities in the company's designated reporting/CRM system.
• Submit required expense reports and supporting documents within established timelines.
• Maintain an up-to-date customer database and territory information.
• Participate in sales meetings, training programs, conferences, and company events as required.

E. Compliance & Ethical Standards

• Strictly comply with CCL Pharmaceutical policies, Code of Conduct, compliance requirements, and applicable Kyrgyz Republic legislation.
• Conduct all promotional activities ethically, professionally, and in accordance with applicable pharmaceutical regulations.
• Use only company-approved promotional and medical materials.
• Maintain confidentiality of company, customer, product, and business information.
• Avoid any activity that may create a conflict of interest or violate anti-bribery and anti-corruption requirements.
• Immediately report any compliance concern, adverse event, product complaint, or other relevant issue through the appropriate company channel.

Required Qualifications

Education

• Bachelor's degree is preferred, particularly in:
  • Pharmacy
  • Medicine
  • Life Sciences
  • Biology
  • Chemistry
  • Business or related fields.

Experience

• Previous experience as a Medical Representative, Sales Representative, Pharmaceutical Representative, or in a related healthcare/pharmaceutical sales role is preferred.
• Experience in pharmaceutical or healthcare companies is an advantage.
• Fresh graduates with relevant education and strong communication skills may be considered depending on business requirements.

Knowledge & Skills

• Good understanding of pharmaceutical products and healthcare environment.
• Strong communication and presentation skills.
• Customer relationship management skills.
• Negotiation and influencing skills.
• Strong territory and time-management skills.
• Ability to work independently in the field.
• Basic analytical and reporting skills.
• Good knowledge of MS Office and/or CRM systems.

Languages

• Kyrgyz and/or Russian – strong working proficiency.
• English – basic to intermediate level is an advantage.

5. Competencies

• Customer Orientation
• Communication & Presentation
• Results Orientation
• Planning & Organization
• Commercial Awareness
• Relationship Building
• Negotiation & Influencing
• Accountability
• Integrity & Ethical Conduct
• Learning Agility
• Teamwork & Collaboration
• Problem Solving

6. Working Conditions

• The position is primarily field-based within the assigned territory.
• Regular travel within Bishkek and, where required, other locations within the assigned territory.
• The employee must maintain a professional appearance and conduct themselves in accordance with CCL Pharmaceutical standards.
• The position may require participation in conferences, medical events, training sessions, and other business activities outside normal field routines.